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Below you’ll find some of my favourite moments from previous e-learning modules and compliance videos. Each demonstrates my approach to creating engaging, effective, and visually appealing learning experiences.
WHS Video Series
Here are three from a series of seven WHS procedure videos. The plan was to make fast, fun compliance videos with a bit of personality, so hopefully they don’t feel like a complete punish.
I wrote the scripts, directed on set, and reviewed edits in collaboration with Edge Digital Production who handled filming, audio, and editing.
Event Cinemas: Gift Card Visual Merchandising Game
This interactive training module turns abstract merchandising concepts into hands-on practice for Event Cinemas’ predominantly teenage staff. Rather than presenting theory, learners face a poorly maintained gift card stand and must actively fix it.
Tasks include dragging damaged cards to the bin, rearranging disorganised items, filling gaps with fresh stock, and aligning promotional materials, all tasks they’ll perform in their actual role. Each action teaches a visual merchandising principle while keeping the experience engaging, and supportive hints at every step build confidence without overwhelming staff new to retail. It’s a piece of embodied learning, about as close to fixing a real stand as you can get on a screen.
Thredbo: Lifts and Trails
This customer interaction simulation helped new Thredbo team members quickly master the resort’s colour-and-shape trail rating system without rote memorisation. Rather than presenting trail information as a dry list to learn, the module drops learners into realistic guest scenarios that call for thoughtful recommendations.
They meet a range of virtual guests, from an experienced skier chasing a long run to a family after an easy hiking trail, each presenting their needs through conversational dialogue. The design merges assessment with simulation, disguising what would normally be a multiple-choice quiz as authentic customer service. By the end, staff can confidently match a guest’s ability to the right trail using the difficulty system, without memorising every run.
What’s Unconscious Bias?
This interactive component within a larger module introduces unconscious bias in a gentle, experiential way. Rather than opening with definitions or theory, learners immediately confront their own assumptions through gameplay. They’re shown photographs of real people and asked to match them to careers within a 20-second limit. That time pressure forces reliance on first instincts and snap judgements.
The people featured were specifically chosen because they don’t fit typical stereotypes about their professions, creating real moments of realisation. Afterwards, learners discover everyone’s actual careers and reflect on their answers, building a personal connection to the concept before any formal definition appears. It was designed for 10,000+ team members across corporate and retail in Australia and NZ, aged from teens to 65+.
LyLo: Customer Service Superpower Quiz
This personality assessment turns standard customer service training into a journey of self-discovery for LyLo’s predominantly Gen Z team. Rather than prescribing a one-size-fits-all approach to hospitality, the quiz celebrates individual strengths and authentic service styles.
Learners move through playfully illustrated real-world scenarios they might hit at the luxury hostel from TikTok smoothie spills to roommates stuck in vending machines — with each response representing a different approach: practical problem-solving, empathetic care, creative solutions, or humour. At the end, they discover their unique superpower: for three, a nurturing “Mum Friend” (me!), an “Efficiency Extraordinaire”, or a “Playful Professional”. By framing training as personal discovery rather than rigid instruction, new starters feel free to bring their authentic selves to guests while still upholding LyLo’s relaxed-yet-premium style.
Hotel Hero Challenge
A scenario-based simulation that teaches the power of personalised guest service. The learner plays a hotel concierge in conversation with a guest looking for something fun to do in the area and they have three chances to get it right.
Depending on how fun, personal, unique and caring their service is (or not!), the guest leaves a TripAdvisor-style review. It’s built to develop specificity, authenticity, care, and the impact of being genuinely personal… and you can give it a spin right now.